Privacy Policy

Last Updated: November 24, 2024

Welcome to Duvaye. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

1. Information We Collect

1.1 Personal Information

When you create an account and use Duvaye, we may collect the following personal information:

Name and email address
Age, gender, height, and weight
Fitness goals and activity level
Dietary preferences and restrictions
Profile photo (optional)

1.2 Health and Nutrition Data

To provide our calorie tracking and nutrition services, we collect:

Food intake and meal logs
Photos of meals (processed by AI)
Calorie and macronutrient consumption
Water intake records
Weight tracking data
Exercise and activity data

1.3 Usage Information

We automatically collect certain information about your device and how you interact with our app:

Device type, operating system, and version
App usage statistics and feature interactions
Log data and crash reports
IP address and general location data

1.4 AI Chat Data

When you interact with Duvaye AI assistant:

Chat messages and queries
AI-generated responses and recommendations
Conversation history (stored locally and encrypted)

2. How We Use Your Information

We use the collected information for the following purposes:

Personalized Experience: To customize your health journey, set appropriate daily targets, and provide tailored nutrition advice
AI-Powered Features: To enable food recognition, nutrition calculation, and intelligent health recommendations
Progress Tracking: To help you monitor your fitness goals and visualize your health journey
Communication: To send you reminders, motivational quotes, and important updates
Service Improvement: To analyze usage patterns and enhance our app features
Customer Support: To respond to your inquiries and provide technical assistance
Security: To protect against fraud, unauthorized access, and ensure platform safety

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information. We may share your data only in the following circumstances:

3.1 Service Providers

We work with trusted third-party service providers who assist us in:

Cloud hosting and data storage
AI and machine learning processing
Analytics and app performance monitoring
Payment processing (for Pro subscriptions)
Customer support services

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect the rights, property, or safety of Duvaye, our users, or others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement industry-standard security measures to protect your information:

End-to-end encryption for sensitive data
Secure cloud storage with regular backups
Regular security audits and vulnerability assessments
Access controls and authentication protocols
Secure data transmission using SSL/TLS

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Access and Update

You can access and update your personal information at any time through the app settings.

5.2 Data Deletion

You have the right to request deletion of your account and associated data. Contact us at [email protected] to initiate this process.

5.3 Marketing Communications

You can opt out of promotional emails and push notifications through your app settings.

5.4 Data Portability

You can request a copy of your data in a machine-readable format.

6. Children's Privacy

Duvaye is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

8. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the "Last Updated" date. Your continued use of Duvaye after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Support: [email protected]
Website: https://duvaye.com

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information
Right to request deletion of personal information
Right to non-discrimination for exercising your rights

12. GDPR Compliance

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

Right of access to your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent

By using Duvaye, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.