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Terms of Service

Last Updated: November 24, 2024

Welcome to Duvaye! These Terms of Service ("Terms") govern your access to and use of the Duvaye mobile application, website, and services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, downloading, or using Duvaye, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Service.

2. Eligibility

You must be at least 13 years old to use Duvaye. If you are under 18, you must have permission from a parent or legal guardian. By using our Service, you represent and warrant that you meet these eligibility requirements.

3. Account Registration

3.1 Account Creation

To access certain features of Duvaye, you must create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your information to keep it accurate
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account
  • Notify us immediately of any unauthorized access

3.2 Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent, abusive, or illegal activities.

4. Use of Service

4.1 License Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use Duvaye for personal, non-commercial purposes.

4.2 Prohibited Activities

You agree not to:

  • Use the Service for any illegal purpose or in violation of any laws
  • Impersonate any person or entity or misrepresent your affiliation
  • Interfere with or disrupt the Service or servers
  • Attempt to gain unauthorized access to any part of the Service
  • Use automated systems (bots, scrapers) to access the Service
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Upload malicious code, viruses, or harmful content
  • Harass, abuse, or harm other users
  • Collect or harvest user information without consent
  • Use the Service to distribute spam or unsolicited messages

5. Subscription and Payment

5.1 Free and Pro Plans

Duvaye offers both free and paid subscription plans ("Pro"). The Pro subscription provides additional features including:

  • Unlimited AI chat interactions
  • Advanced analytics and insights
  • Custom meal plans
  • Priority customer support
  • Ad-free experience

5.2 Billing and Renewals

Pro subscriptions are billed on a recurring basis (monthly or annually) through the App Store or Google Play Store. Your subscription will automatically renew unless you cancel before the renewal date. Prices are subject to change with notice.

5.3 Refunds

Refund policies are governed by the App Store or Google Play Store terms. Generally, refunds are not provided for partial subscription periods. Contact the respective app store for refund requests.

5.4 Cancellation

You may cancel your Pro subscription at any time through your app store account settings. Cancellation will take effect at the end of the current billing period.

6. Content and Intellectual Property

6.1 Our Content

All content, features, and functionality of Duvaye, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and AI models, are owned by Duvaye and protected by copyright, trademark, and other intellectual property laws.

6.2 User Content

You retain ownership of content you submit to Duvaye (photos, meal logs, chat messages). By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display your content solely for providing and improving our Service.

6.3 Feedback

If you provide feedback, suggestions, or ideas about Duvaye, you grant us the right to use such feedback without compensation or attribution.

7. AI-Powered Features

7.1 AI Accuracy

Duvaye uses artificial intelligence to recognize food, calculate nutrition, and provide health recommendations. While we strive for accuracy, AI-generated information may not always be 100% accurate. You should:

  • Verify nutrition information when precision is critical
  • Consult healthcare professionals for medical advice
  • Use AI recommendations as guidance, not medical directives

7.2 Not Medical Advice

Duvaye is not a medical device and does not provide medical advice, diagnosis, or treatment. Our Service is for informational and educational purposes only. Always consult qualified healthcare professionals for medical concerns.

8. Health and Safety Disclaimer

IMPORTANT: Duvaye is a nutrition tracking and wellness tool, not a substitute for professional medical advice. You acknowledge that:

  • You should consult a doctor before starting any diet or fitness program
  • Duvaye is not responsible for health outcomes or weight changes
  • Individual results may vary based on many factors
  • You use the Service at your own risk
  • We are not liable for any health issues arising from app use

9. Third-Party Services

Duvaye may integrate with third-party services (e.g., Apple Health, Google Fit). Your use of third-party services is subject to their respective terms and privacy policies. We are not responsible for third-party services or content.

10. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

11. Disclaimers and Limitations of Liability

11.1 Service "As Is"

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

11.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DUVAYE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

11.3 Maximum Liability

Our total liability to you for any claims arising from your use of the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim, or $100, whichever is greater.

12. Indemnification

You agree to indemnify, defend, and hold harmless Duvaye, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any rights of another party
  • Your content or conduct on the Service

13. Modifications to Service and Terms

13.1 Service Changes

We reserve the right to modify, suspend, or discontinue any part of the Service at any time without notice. We are not liable for any modification, suspension, or discontinuation.

13.2 Terms Changes

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms in the app and updating the "Last Updated" date. Your continued use after changes constitutes acceptance of the new Terms.

14. Termination

We may terminate or suspend your access to the Service immediately, without prior notice, for any reason, including breach of these Terms. Upon termination:

  • Your right to use the Service will cease immediately
  • We may delete your account and data
  • You remain liable for any outstanding obligations
  • Provisions that should survive termination will remain in effect

15. Dispute Resolution

15.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Duvaye is registered, without regard to conflict of law principles.

15.2 Arbitration

Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration, except where prohibited by law. You waive your right to participate in class action lawsuits.

15.3 Exceptions

Either party may seek injunctive relief in court for intellectual property infringement or unauthorized access to the Service.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Duvaye regarding the Service.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

16.4 Assignment

You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations without restriction.

16.5 Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control.

17. Contact Information

If you have questions about these Terms, please contact us:

  • Email: [email protected]
  • Support: [email protected]
  • Website: https://duvaye.com

18. Acknowledgment

BY USING DUVAYE, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR SERVICE.

Thank you for choosing Duvaye as your health and nutrition companion. We're excited to be part of your wellness journey!

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